Shipping & Delivery Policy

We aim to provide a clear and reliable shipping service for all our customers, in shā’ Allāh. Please read the following information carefully before placing your order.

Dispatch Schedule

All orders are packed on Friday evening and dispatched every Saturday morning.

As we operate our business alongside other professional and family commitments, we are unable to offer daily dispatch. Our weekly schedule allows us to carefully prepare and securely package every order while maintaining a consistent service.

Orders placed after the weekly dispatch cut-off will be dispatched on the following Saturday, in shā’ Allāh.

Please note that the dispatch date is the date your order leaves us. Delivery times begin after dispatch and are estimates provided by the postal service.

United Kingdom

UK orders are shipped via Royal Mail 2nd Class Signed For.

Royal Mail aims to deliver within 2–3 working days after dispatch. Delivery times are estimates and are not guaranteed.

International

International orders are shipped via Royal Mail International Tracked & Signed.

Royal Mail aims to deliver within:

• Europe: 3–5 working days

• Rest of the world: 5–7 working days

International delivery times are estimates and may be affected by customs processing or delays within the destination country.

International Customs & Import Charges

International shipping rates may vary and have increased due to changes in international postage costs.

Our shipping charges include the applicable postage and handling/packaging costs. However, import taxes, VAT, customs duties and any additional fees charged by the destination country are not included.

Customers are responsible for any applicable import taxes, customs duties, VAT or additional customs/handling fees charged upon arrival.

USA Orders

Orders shipped to the USA may be subject to customs processing upon arrival. Customers are responsible for any applicable import duties, taxes, customs charges or handling fees imposed by US Customs or other relevant authorities.

We provide accurate product descriptions and customs information for each shipment. However, any delays caused by customs processing or additional requirements imposed by US authorities are outside our control.

Damaged Items

We take great care when packing every order to ensure your notebook arrives safely. However, if your order arrives damaged, please contact us as soon as possible and provide clear photographic evidence of the damage and, where possible, the packaging.

Once the damage has been verified, we will provide an appropriate refund in accordance with applicable consumer rights.

This applies to both UK and international orders. Please retain the damaged item and its packaging until the matter has been reviewed, as these may be required when assessing the damage or making a claim with the postal service.

Thank You

We sincerely appreciate your patience, understanding and support of our small business. We put care and effort into every order and are grateful to have you as a customer.

Jazākum Allāhu khayran for supporting our small business. May Allah place barakah in your purchase and reward you for your support. 

Bārak Allāhu fīkum